How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect.  You must return the item within 30 days of your purchase.

1. Please email reception@petpro.com.au to request a refund.

2. Mail your returned item to:
Swanbourne Veterinary Centre
2 Devon Road
Swanbourne   WA  6010
or return it in person to the clinic.

3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items can not be returned if they are opened.  Please contact us to discuss further.
Merchandise that has been used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 15% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If your item is in like new condition, you may exchange your item for a different size or color.  You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.