To the extent permitted by law, we exclude liability for all liabilities, losses, damages, costs and expenses suffered or incurred by any person:
- in connection with or in any way relating to the Website or its contents including documents, information and/or graphics contained on the Website; and
- in connection with or in any way relating to the use or performance of software, documents, provision of or failure to provide services, or information available from the Website.
You indemnify us against all liabilities, losses, damages, costs and expenses arising from or relating to:
- your breach of any law.
- This website is intended and offered for use within Australia only.
Swanbourne Veterinary Centre is committed to providing you with the best possible customer service experience. Swanbourne Veterinary Centre is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.
Collection of your personal information
There are many aspects of the site which can be viewed without providing personal information, however, for access to future Swanbourne Veterinary Centre customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.
Sharing of your personal information
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Swanbourne Veterinary Centre takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Use of your personal information
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue. Contact form entries are kept for 6 months, analytics records are kept for 3 years and customer purchase records are kept for 10 years.
For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
How we protect your data
Staff training in data protection has been carried out to ensure your data is protected.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. Swanbourne Veterinary Centre reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
Call: (08) 9384 2644
Swanbourne Veterinary Centre
2 Devon Road,
Swanbourne, WA, 6010