FAQs Archive - Swanbourne Vet Centre

Send us a message: reception@petpro.com.au


Our Location 2 Devon Rd Swanbourne WA 6010


Open 7 DaysMon-Fri 7.30-7, Sat 8-4, Sun 8-2


Call Us(08) 9384 2644

Are my credit card details safe when I purchase from your online store?

We protect the security of all information transmitted to us with SSL (Secure Sockets Layer) encryption.  All sensitive information (including passwords and credit card details) are encrypted with an SSL certificate, whereby it then becomes unreadable to everyone except for the server we are sending the information to.  You can be sure that our website is secure, from […]

Why is the online product price different to your in-clinic price?

The greatest benefit to you when purchasing products at our clinic is the expert guidance you will receive from one of our team members.  You will have the opportunity to discuss all aspects of the products you are purchasing, in order to improve your pet’s health and prevent zoonoses.  You will ensure that you are buying the […]

How do I get a refund?

To arrange a refund on your item please contact our team at shop@petpro.com.au who will assist you with returning the item and providing you will a refund. The refund can take up to 5 – 7 business days as the item needs to be returned to our online Returns Centre before it can be assessed. […]

Can I cancel my order after I have paid?

You cannot make changes to your order once you have checked out.  However if you do wish to change or cancel your order please contact us on (08) 9384 2644 or shop@petpro.com.au within 24 hours and we will attempt to change the order before it has been dispatched If your order has already been processed […]

What are the delivery charges?

We currently ship only within Australia.  If you choose to collect your order from Swanbourne Veterinary Centre, there are no delivery costs. However, if you choose to have your product shipped, there will be a charge for this.  Please refer to our Shipping & Delivery page for more information.

How can I check the status of my order?

If you have created an account, you can login to check the status of your order. From your account dashboard, you can view your orders and the current status.  For any queries, please don’t hesitate to contact our team on (08) 9384 2644 or email us shop@petpro.com.au

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