Ordering and Payment Archives - Swanbourne Vet Centre

Send us a message: reception@petpro.com.au


Our Location 2 Devon Rd Swanbourne WA 6010


Open 7 DaysMon-Fri 7.30-7, Sat 8-4, Sun 8-2


Call Us(08) 9384 2644

Are my credit card details safe when I purchase from your online store?

We protect the security of all information transmitted to us with SSL (Secure Sockets Layer) encryption.  All sensitive information (including passwords and credit card details) are encrypted with an SSL certificate, whereby it then becomes unreadable to everyone except for the server we are sending the information to.  You can be sure that our website is secure, from […]

Can I cancel my order after I have paid?

You cannot make changes to your order once you have checked out.  However if you do wish to change or cancel your order please contact us on (08) 9384 2644 or shop@petpro.com.au within 24 hours and we will attempt to change the order before it has been dispatched If your order has already been processed […]

How can I check the status of my order?

If you have created an account, you can login to check the status of your order. From your account dashboard, you can view your orders and the current status.  For any queries, please don’t hesitate to contact our team on (08) 9384 2644 or email us shop@petpro.com.au

How do I know my order has been received?

Once you have placed your order, you will receive an email confirmation of your order receipt to your nominated email address.  If you have paid via Paypal or Stripe, you will be advised that your order is being processed.  If you have chosen to pay via Direct Bank Transfer, you will be advised that your […]

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